FAQ's

SHIPPING

For more information please refer to our shipping guidelines for a list of countries and pricing 

MY ACCOUNT

WHAT SHOULD I DO IF I CAN’T LOGIN?

If you’re having trouble logging in, please try requesting a new password via the ‘Forgot Password’ link.  If this doesn’t work, please make sure that you’ve fully set up your #FlawlessVIP account and that you’re not just signed up for email updates – don’t forget, your #FlawlessVIP account gives you full access to exclusive discounts, giveaways and insider beauty news and tips from our #FSCollective!

WHY CAN’T I VIEW MY ORDERS WHEN LOGGED IN?

If you are logged in and cannot view any orders placed after creating a Flawless Shades account, please let us know at help@flawlessshades.com

HOW CAN I CHANGE MY PASSWORD?

If you’re registered, just click the ‘Forgot Password’ link.  If this doesn’t work, please contact us at help@flawlessshades.com and we’ll take a look for you

CHECKOUT

WHICH PAYMENT METHODS ARE ACCEPTED?

We accept VISA, Mastercard and American Express debit and credit cards.

DO YOU STORE MY CREDIT / DEBIT CARD INFORMATION?

For full details please take a look at our Privacy Policy.

I HAVENT RECEIVED AN ORDER CONFIRMATION?

A confirmation email is automatically sent on completion of your order – if nothing has been received, please check the email address used for any mistakes, just in case!  Please also check your email junk folder and account order history online.  If none of these work, please let us know at help@flawlessshades.com

SALES / PROMOTIONS

THE CHECKOUT WON’T ACCEPT MORE THAN ONE DISCOUNT CODE?

Discount codes cannot be used together unless otherwise stated. The limit on number of uses per customer / email address varies by promotion.

ORDERS

MY ORDER HASN’T ARRIVED

We're so sorry to hear that your order hasn't reached you yet!  Please double check our shipping guidelines to check durations and online tracking.  If you have any problems, let us know at help@flawlessshades.com and quote your order number and we’ll investigate it for you!

MY ORDER ARRIVED DAMAGED / INCOMPLETE

We're so sorry that your order wasn’t perfect when it reached you!  We take great care to make sure that every order arrives on time, correctly fulfilled and in perfect condition, however should this not be the case please email full details and photographs to help@flawlessshades.com and quote your order reference number and we’ll get it fixed right away!

RETURNS

WHAT IS YOUR RETURNS POLICY?

For more information please see our returns guidelines.

I HAVE RECEIVED THE WRONG PRODUCT

We’re so sorry to hear that you were sent the wrong order!  We take great care to make sure that every order arrives on time, correctly fulfilled and in perfect condition, however should this not be the case please contact the team at help@flawlessshades.com and quote your order reference number and we’ll get things straightened out!

CAN I RETURN A PRODUCT IF I HAVE SUFFERED AN ALLERGIC REACTION TO IT?

If you suffer an adverse reaction from any of our products, please stop using immediately and let us know straight away at help@flawlessshades.com. Please be aware that we cannot accept responsibility and may refer you to the manufacturer.  rest assured that we will do our best to resolve any issues you may have as quickly and efficiently as we can